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Lloyd’s COO Khoury-Haq to depart

November 21, 2018

Lloyd’s chief operating officer Shirine Khoury-Haq has decided to the leave the Corporation after nearly five years.

Since joining Lloyd’s in 2014, she has been the driving force behind the creation of the London Market Tarket Operating Model (TOM) and, as its sponsor, worked with the market to design and deliver the first comprehensive programme to digitise the London (re)insurance market and make it easier to do business.

As COO, her remit includes global operations, information technology, data, innovation, business transformation and corporate real estate. She is also a member of the Lloyd’s executive committee.

Khoury-Haq joined Lloyd’s from Catlin, where she was group head of operations and UK COO. Prior to this, she was an associate partner at IBM, specialising in large systems and business transformation projects as well as post-merger/acquisition integration. She also had responsibility for finance and operations for several regions while employed at McDonald's Corporation.

The announcement of Khoury-Haq’s departure follows that of Lloyd’s first female CEO Inga Beale last month, whilst Lloyd’s CFO John Parry is set to exit the Corporation next April having revealed his decision to leave in May.

Lloyd’s said that Khoury-Haq’s departure date will be confirmed in due course.

In a statement, Khoury-Haq said: "The last five years have been incredibly rewarding, working with colleagues in Lloyd’s and across the industry to deliver real digital change for the first time in decades. Solutions have been designed and built that are transforming the way insurance is conducted in London. I'm delighted that the experiences I brought from effecting profitable and complex change in insurance and other industries have been helpful in delivering what we promised for London. 

“I have also been very lucky to work with two great CEOs, Inga Beale and John Neal, who have backed me both professionally and personally. We have made considerable progress in Operations within Lloyd’s and the London Market TOM has been well adopted. So now, with Lloyd’s full support, this feels like the right time to look for the next challenge."

Commenting on Khoury-Haq’s departure, recently instated Lloyd’s CEO John Neal said: "I would like to take this opportunity to personally thank Shirine for the role she has taken in delivering real change to the way the Lloyd’s market does business over the last five years. Having created the vision for the TOM, she built the consensus and momentum needed to deliver on its promise so that market firms are now seeing genuine benefits. 

“Shirine’s knowledge, tenacity and commitment have also made her an inspirational role model to women and the BAME community in both the market and Corporation. She can take great credit for the progress made. In my short time at Lloyd’s I have very much enjoyed working with Shirine, and value the support she has given me. Shirine will continue as COO and a fully committed member of the ExCo until she leaves during the first half of 2019, with our sincere thanks and best wishes for the future.”