March 11, 2019
Axa UK and Ireland has revealed changes to its management structure following the appointment of Shali Vasudeva as chief operating officer (COO).
Vasudeva will be responsible for a several business areas including IT, customer insight, digital, procurement and property including leading the transformation office and the simplification programme.
Vasudeva's tasks will be focused on delivering a strong operational stability across the business and working with the operating companies to remove complications for customers and members.
In addition, Amber Wilkinson, currently finance director at Axa PPP healthcare, has been appointed as chief of staff to CEO Claudio Gienal.
Wilkinson will be responsible for the strategy, brand and communications functions, along with customer proposition and innovation, which will become part of the CEO’s office. Wilkinson will be leading the ‘Beyond 2020’ strategy of the Axa brand in UK and Ireland, which is effective from 1 April 2019.
Within the new restructure, Darrell Sansom, currently chief customer and innovation officer, will move to a new role working with Phil Bradley, CEO Axa Ireland, on supporting plans to diversify the Irish business.
Gienal said: “These changes at a senior level are designed to reflect our desire to focus firmly on our customer experience and simplify decision making. I am confident that the new structure and governance will allow us to deliver against the priorities we have set.”