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Markel announces new leadership appointments for claims team

September 27, 2019

Specialist insurer Markel International has announced three claims leadership appointments across its wholesale and national markets businesses.

Chris O’Shea has been appointed as claims director for wholesale, Richard Napoli whose responsibilities will be expanded to include oversight of Canada and Europe, with the new title of claims and legal services director for national markets and Sarah Wilcox who will has been named as operations director for claims.

O’Shea has been with the company since 2016 and has 19 years of technical claims handling experience in the London Market.

Napoli has served at Markel for nine years and was recently promoted to head up both the fee-paying legal team and claims for national markets, UK.

Additionally, Sarah Wilcox brings 30 years of experience in the insurance industry with the last 16 being at Markel.  She previously led the underwriting support and change management before her move to claims to manage the volume claims team.

William Stovin, president of Markel International, said: “As both the wholesale and national markets sides of the business go from strength to strength, it has become increasingly apparent that we need to be more strategic in the claims support we provide for them. This new leadership team means that the different areas of the business will have more specialised management, tailored to suit the specific needs.

Chris, Richard and Sarah are all renowned, both internally and externally, for their drive, ambition and hard work in moving the Markel claims service forward and so were the perfect candidates to make up this new team. We’ve no doubt that they’ll work together brilliantly, to ensure synergy across our claims teams but also the specialist focus required for each area.”