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Chubb appoints Richard Shanks as claims director for UK & Ireland

March 05, 2021

Global insurer Chubb has announced the appointment of Richard Shanks as claims director for the UK & Ireland (UK&I), effective immediately.

Shanks succeeds John Latter who was recently promoted to senior vice president, claims director for the company's Europe and Eurasia & Africa regions.

Based in London, he will report to Latter and have responsibility for the delivery of Chubb’s claims service across UK&I.

Shanks has more than three decades of insurance industry experience and most recently served as claims operations transformation manager for the UK and Ireland.

Prior to joining Chubb last year, he held various senior claims leadership roles for other insurers and within the claims supply chain.

John Latter, senior vice president, claims director, Europe and Eurasia & Africa, Chubb said: "I am delighted to have promoted Richard to this key role. He has a strong track record of leading teams to deliver excellent claims service. His leadership and energy will help drive change as we evolve our award-winning claims proposition, ensuring that we continue to meet the constantly changing needs of our customers."